Acclaim: The Chronicles of Spellborn's PvP Server Has Been Broken For Two Days, Please Fix It

I've started to play The Chronicles of Spellborn (TCoS) recently as it went full free to play (F2P) (with no strings attached until they rebuild the game). I'm actually enjoying myself.

So, the game is completely free right now as the developers figure out how to convert the game into a profitable F2P title. As a free game, TCoS is not that bad. Its not something I would ever consider paying $50 + $15 monthly for, but as a micro-transaction game, I would spend a few dollars here and there.

However, there is one glaring problem right now: the fucking PvP server is not working and has not been working for the entire god damn weekend. No progress is saved, characters can't be created. Every time someone logs in, they are at the same point they were at the last login. Unlucky are the few that logged in unaware, spent hours playing, only to log back in later and find every last second spent logged in previously was erased from the record book.

I am aware that I am paying nothing for this game and the support is going to be lackluster. However, it was not that long ago that people were ACTUALLY PAYING TO PLAY THIS GAME.

All I am asking for is a post or whisper from Acclaim stating that they at least KNOW there is a problem. Right now, there is nothing but confused and angry players re-rolling characters on the PvE server (which is working). There is no known way to contact the TCoS developers to make sure they are aware of the problem.

Please, not for me, but for the people that actually paid for this game previously, post this news and get the word out so Acclaim and the TCoS developers can get this fixed.

UPDATE: 24 Aug, 2009 - I guess a support tech came into work this morning and noticed the network cable to the database server was unplugged, because the PvP server appears to have returned to normal as of 8 AM EST when I was able to successfully create a new character.